Virgin Blue, Pacific Blue and Polynesian Blue are 100% ticketless airlines, so you will not be issued with a physical ticket at the time of booking. Instead, you will be issued either with an itinerary or a booking reference number.

In order to check-in you must provide either your booking reference number or your itinerary as well as sufficient ID (preferably photo ID) for security purposes. If you are travelling internationally, you will require a valid passport and supporting documentation (depending on the destination), so remember to check out what international travel documentation is required before leaving home.

You will receive a boarding pass for your flight if you satisfy check-in requirements at this time.

Remember to try our Web check-in and Kiosk check-in options.

Baggage

When checking in baggage, you will be asked whether or not you have packed items that may be considered dangerous goods . Please take this into account when packing your bags. Please also keep in mind the Virgin Blue and Pacific Blue carry-on & checked baggage allowances when packing for your flight, otherwise you could be subject to excess baggage charges. More Baggage Information here

Hot Tip: If you are travelling on a domestic flight on a Blue Saver or GO! Fare and you have baggage don’t forget to purchase your checked baggage allowance prior to arriving at the airport!

Looking the part

For your own safety and with the consideration of others in mind, Virgin Blue has a list of minimum dress requirements. These are:

• Footwear (thongs are acceptable): all adults and children who are capable of walking must wear suitable footwear.
• Shorts.
• Shirt (singlets are acceptable).
• No clothing displaying offensive language or symbols.

If you do not meet our minimum dress requirements, you will be denied travel at that time and until you are dressed appropriately.

Hot Tip:  Remember not to pack any items of clothing into your checked baggage that you may need on the flight.

Boarding your flight

Our aim is to invite you on board your flight 20 minutes prior to take off for domestic services. Not only is it important to us that your flight departs on time, it is important to all of our Guests. Therefore, aircraft will not be held if you are not at the boarding gate on time.

If you require extra time boarding or additional assistance, please alert our airport team members in advance so they can arrange pre-boarding with your Cabin Crew.

Hot Tip:  Try to make any purchases from airport outlets well in advance so you aren’t stuck in queues when you should be boarding the aircraft.